FAQ'S

Exchanges and Returns

Easy Exchanges

Don't worry, it's our goal to make this as easy as possible for you!

For Boundless Shorts: All you need to do is grab your order number and shipping zip code and you're good to go! You can find your order number in your Bamboo Ave Order Confirmation email or Packing Slip.

You can complete your exchange in our magical exchange portal here!

We offer free instant exchanges for all Boundless Shorts that are in original condition (unworn, unwashed, original tags attached) and sent back within 30 days of your order date. If you have any questions with your exchange process, please feel free to email us at: contact@bambooave.com

For Everyday Shorts & MVP Joggers: All sales are final. Once these are gone, they're gone for good. We won't be restocking them, ever!

Simple Returns

We're confident you'll love your new clothing, but if something isn't right, we're here to help. It's our goal to make it as easy as possible for you to make a return with us.

For Boundless Shorts: All you need to do is grab your order number and shipping zip code and you're good to go! You can find your order number in your Bamboo Ave Order Confirmation email or Packing Slip.

You can complete your return in our magical exchange portal here!

We will happily return any Boundless Shorts that are in original condition (unworn, unwashed, original tags attached) and sent back within 30 days of your order date.

For Everyday Shorts & MVP Joggers: All sales are final. Once these are gone, they're gone for good. We won't be restocking them, ever!

If you have any questions about your return, please feel free to email us at: contact@bambooave.com

Shipping

How much does shipping cost?

Shipping is only about $3 (calculated at checkout based on where you're located). Your order will be fulfilled in 1-2 days and arrive to your doorstep typically only 2-5 days after that!

Do you ship internationally?

We do! The shipping cost will be calculated at checkout and will vary depending on where you're located (typically about $15 USD).

How do I know if my order has been placed?

Once your order has been placed, you will receive a confirmation email or text with your order number. If you did not receive this notification, please email us at contact@bambooave.com

How can I track my order?

Fulfillment time is 1-2 business days. You will receive a notification with your tracking number as soon as your clothing has been sent out! If you did not receive this notification, please email us at contact@bambooave.com

I haven’t received my package, what should I do?

If your tracking number indicates that it has arrived at your destination and it hasn’t, send us an email at contact@bambooave.com with your order number and we’ll sort it out for you.

How soon can I expect my order to arrive?

Fulfillment time is 1-2 business days. The exact arrival time will vary depending on where you're located, but typically shipping typically takes 2-5 business days once your order has been fulfilled.

Product

What material are your clothes made of?

All of our products are made from 38% upcycled coconut husks (Cocotex), 50% recycled plastic bottles (Repreve) & 12% spandex. This combination makes it the most comfortable clothing in the game that you can also feel good about.

The drawstring cords are made of high grade cotton, the metal ends are made out of premium copper.

How do I wash my products?

Because our products are sustainably made from coconuts, we highly recommend:
- Washing in cold water
- Tumble drying on low or air-drying
- Never ironing

If you choose to throw your joggers or shorts in the dryer to tumble on low, we recommend tying or knotting the strings so they don't come out while in the dryer.

Sizing

Payment

What payment methods do you accept?

Credit, Debit, AfterPay, PayPal, Apple Pay & Google Pay. Pretty much anything besides IOU’s.

How do I access discounts?

In order to access our exclusive discounts, you can subscribe to our newsletter or follow our Instagram! Scroll to the bottom & sign-up now. No spam, promise :)

Can I use more than one promo code on my order?

No... we have bills to pay, too :(

Do you charge sales tax?

We collect sales tax where legally required. The appropriate sales tax based on your shipping address will be added to your order at the time of checkout.

Company

Is your clothing ethically made?

Absolutely. Our suppliers are part of our business and we treat them like family! To ensure ethical working standards and conditions are present, we have regular factory inspections and reports conducted.

Where is Bamboo Ave sold?

We are sold exclusively online.

How can I contact you?

We want to be there for you! The best way to get ahold of us is by email at contact@bambooave.com. We love hearing from you and will get back to you as soon as we can. You can also check us out on social media, feel free to DM us your favorite meme or tag us to be featured on our page:
Instagram: @bambooave
Facebook: @Bamboo Ave