Easy Exchanges, Simple Returns

Looking to make an exchange or return?

We're confident you (or whoever you're gifting it to) will love your new item, but if something isn't right, we will happily take back any item that is in its original condition (unworn, unwashed, original tags attached).

Exchanges: they're instant & completely free! That means we'll send out your new item before we even receive your old one back. Some call it magic, we call it a no brainer.

Returns: easy & painless, too! Your refund (minus shipping & handling fee) will go right back to the original method of payment used to make the purchase.

We're pretty quick around here, but please allow up 5-7 business days to process your return once received.

We're here to help! If you have any questions, please feel free to email us at contact@bambooave.com

Get Started with Return or Exchange

Product Guarantee

We’ve got your back with a happiness guarantee!

We place quality on a pedestal, so all of Bamboo Ave's products are covered under a 2 year warranty. This means that for 2 years from the date of purchase, we'll take care of your product if any damage to the fabric or craftsmanship of the product occurs. Just shoot us an email at contact@bambooave.com and we’ll work together to make it right by sending you a new product as soon as possible.

We work with top manufacturers to create durable, high-quality products that are built to last. The warranty does not cover lost items, damage that comes from normal wear & tear or improper use of our products.